Operational Excellence
What is operational ExcellencE
- Is one of the pillars of your business strategy.
- Ensures that your operations are consistently and holistically better than your competition.
- Lowers risks and costs, increases processes efficiencies and revenues.
- Is a continuous and iterative process, that measures the outcome, benchmarks it against plan and competition, and adjust for the better.
- Is NOT only Lean Manufacturing, Six Sigma, Kaizen, Hoshin Planning, or Balanced Scorecard. It is the amalgamation of them in sync with your company’s strategy, resources, market position and growth targets.
- Embeds itself in the organizational culture, policies and processes.
Why Operational Excellence?
- When facing the external challenges (Threats & Opportunities) like changing market conditions, technology disruptions, and competition, every company has to ensure that it augments and deploys its Strengths to neutralize the challenges, and curb its Weakness to reduce drag on its growth path.
- Operational Excellence embeds in your company’s strategy to work on the Strengths and Weaknesses, always positioning you at an advantage over your competition.
- Ultimately Operational Excellence achieves your customers’ satisfaction. This becomes the coordinates of your company’s position in the market.
- Operational Excellence provides the necessary agility in your organization that allows for quick pivots and adaptations to the changing industry trends like Big Data, Machine Learning, 3-D Printing, IOT, and digitalization.
Operational Excellence Journey
Operational Excellence manifests itself through integrated performance across revenue, cost, quality and risk. It focuses on meeting customer expectations through continuous improvement of the operational processes.
Along the journey, Operational Excellence anchors the culture and discipline within the organization. This culture motivates integrity, questioning, problem-solving, daily continuous improvement mind-set, upskilled level of knowledge, teamwork, and process driven long-term change.
Develop one single, integrated enterprise level management system with ideal flow, that detects all inefficiencies and waste across all processes, eliminate them, and replace them with productive & lean ones. This achieves the operational excellence planned targets (revenue, cost, quality, risk, customer satisfaction).